Question 1

What is your minimum order quantity (MOQ)?

Accepted Answer

Our MOQ varies by product type. For stock items, we accept small orders with flexible quantities. For custom orders, the MOQ typically starts from 3,000 pieces depending on specifications. Contact us for exact MOQ details for your specific requirements.

Question 2

Do you offer free samples?

Accepted Answer

Yes, we offer free samples for stock items. You only need to cover the shipping cost. For custom samples, there may be a sample fee depending on the complexity of the design. Contact us to request your free samples.

Question 3

What is the lead time for orders?

Accepted Answer

For stock items, we can ship within 3-7 business days. For custom orders, the typical lead time is 15-30 business days depending on order quantity and customization complexity. We will confirm the exact timeline after receiving your order details.

Question 4

What customization options do you offer?

Accepted Answer

We offer a wide range of customization options including custom sizes, shapes, colors, surface finishes (matte, glossy, textured), printing methods (screen printing, hot stamping, offset printing, embossing, debossing), and custom lids/closures. Share your design or idea and we'll bring it to life.

Question 5

Which countries do you ship to?

Accepted Answer

We ship worldwide to over 30 countries. We work with reliable logistics partners to ensure safe and timely delivery. We can arrange shipping by sea, air, or express courier depending on your needs and timeline.

Question 6

What payment methods do you accept?

Accepted Answer

We accept T/T (bank transfer), PayPal, Western Union, and Letter of Credit (L/C) for larger orders. For sample orders, PayPal and Western Union are the most convenient options. We'll provide detailed payment instructions after order confirmation.

Question 7

Can you help with packaging design?

Accepted Answer

Yes, our team can assist with basic packaging design and structural recommendations. If you have specific artwork or design files, we can work with those directly. We also provide dieline templates for your designer to prepare artwork.

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